Not Sure How to Use Your NDIS Plan?

We Can Help — For Free.

Navigating the NDIS can be overwhelming, especially if you don't have a Support Coordinator in your plan. Whether you're unsure what your funding covers, how to find the right providers, or what happens at a plan review — we're here to help you get the most out of every dollar in your plan.

What This Is:

✔ Free — no cost, no obligation

✔ For NDIS participants who don't have Support Coordination funded

✔Practical, plain-English advice

✔ No referral needed — just reach out

Why We Offer This

Not everyone has Support Coordination in their NDIS plan — and the NDIS can be genuinely difficult

to navigate on your own. The rules change, the language is confusing, and it can feel like you're

constantly chasing answers.

We believe every person with an NDIS plan deserves to understand it and use it well. So we offer

free, no-pressure advice for people who need a hand — not because they have to pay for it, but

because it's the right thing to do.

What We Can Help You With

We can answer your questions and point you in the right direction on:

Understanding Your Plan

What each funding category means, what you can and can't spend it on, and how your budget works.

Finding the Right Providers

How to search for NDIS-registered providers and

what questions to ask before you sign up.

Plan Reviews

What a plan review involves, how to prepare, and how to request a review if your needs have changed.

Making the Most of Your Budget

Practical tips to stretch your plan further and avoid

common funding mistakes.

SIL, ILO & Residential Support

Understanding Supported Independent Living (SIL) and Individual Living Options (ILO), what they are and how to access them.

Support Worker Rights

What to expect from a good support worker and what to do if something isn't right.

Navigating the NDIA

How to communicate with the NDIA, what your rights are as a participant, and how to escalate if needed.

Where to Start

If you're brand new to the NDIS and don't know where to begin, we can walk you through the basics.

About Your Advisor

Hi, I'm Sheldene Menere, Co-Director of Authentic Steps and founder of Agile Support, a registered NDIS Support Coordination company I built from the ground up in 2020.

Before entering the disability sector, I spent over two decades running businesses across multiple industries and countries from owning and operating franchise businesses in Queensland, to managing labour hire operations across Southeast Asia, to overseeing corporate administration for international companies spanning Asia Pacific. I've spent my career being the person who makes complex systems work: managing compliance, finances, people and operations in environments where the details matter and mistakes cost.

In 2019 I moved into disability and aged care, working directly with NDIS participants before founding Agile Support the following year. Since then, we've grown to a team of four support coordinators. Alongside that, I co-direct Authentic Steps, where we work every day alongside at-risk young people and their families overseeing NDIS operations across Authentic Steps, Authentic Care and Adventure Based Learning. I know this system from every angle: as a coordinator on the ground, as a registered provider, and as the compliance lead across three organisations.

What I bring to this isn't just knowledge of the NDIS it's the ability to cut through complexity and give you a straight, practical answer. That's what I've done in every role I've ever had. And it's what I'll do for you.

Credentials:

_{Sheldene Menere · Registered NDIS Support Coordinator · Founder & Director, Agile Support · Co-Director, Authentic Steps · NDIS Yellow Clearance Card · Blue Card · Police Clearance · First Aid & CPR – Mother of 2 teenage daughter}

Who This Is For

This free service is for NDIS participants who:

Don't have Support Coordination funded in their current plan
Have a plan but aren't sure what they're entitled to
Are approaching a plan review and don't know how to prepare
Are new to the NDIS and feeling overwhelmed by the system
Have had a poor experience and aren't sure what to do next
Just need a second opinion or someone to talk it through with

_{Note: This is general guidance and information sharing not formal Support Coordination. We won't manage your plan or liaise with providers on your behalf. What we will do is help you understand your options and feel more confident about making decisions that work for you.}

How It Works

1. Reach Out

Call or email us — no referral needed. Just tell us a little about your situation and what you're unsure about.

2. Free Conversation

We'll have a relaxed, no-pressure chat about your plan, your goals, and your questions. There's no time limit and no obligation.

3. Clear Answers

We'll give you honest, plain-English answers and practical next steps — so you leave the call feeling clear, not more confused.

4. Ongoing Support

Need to follow up? You're welcome to reach out again. This isn't a one-off we genuinely want to help.

Frequently Asked Questions

Is this really free?

Do I need to be an Authentic Steps client?

What if I do need formal Support Coordination?

How long does it take?

Can I ask on behalf of someone else?

What if my question is really complex?

Get in Touch

Ready to get some clarity on your NDIS plan? Reach out — we'd love to help

📞 Call or Text Us 0455 881 828

✉ Email [email protected]

💬 Or use the contact form below